GameStop customers who have purchased video games online over the past five years may be eligible to receive either cash or store credit under a proposed $4.5 million settlement stemming from a class action lawsuit. This settlement is currently under review by the Supreme Court of New York. Although the amount each customer is likely to receive is minimal—up to $5 in cash or $10 in online store credit—it does provide a form of recompense for affected individuals.
Over the years, GameStop has seen a decline in physical store sales and has closed many of its outlets since reaching its peak in 2015. In response to the shift toward digital media, the company has enhanced its online platform. However, issues regarding the management of its website have allegedly led to legal troubles, resulting in this class action lawsuit.
Customers who also use Facebook may have already received notifications about the settlement from the email address [email protected]. This case, Aldana et al. v. GameStop, Inc., revolves around allegations that GameStop violated the Video Privacy Protection Act by sharing customer personal information with Facebook through the Meta Pixel tracking system.
The relevant timeframe for impacted online purchases is from August 18, 2020, to April 17, 2025, and only customers who used their actual names on Facebook are considered part of the settlement class. Individuals who purchased games solely at physical stores will not be affected. GameStop maintains its position that no laws were violated but has agreed to settle to avert costly litigation.
A fairness hearing is set for September 18, 2025, where the court will decide on the approval of the settlement. Those wishing to accept the compensation must respond by August 15, and accepting the compensation will preclude further legal action related to the same issue. Compounding GameStop’s challenges, a recent incident revealed that some consoles were damaged due to faulty handling by employees, prompting a commitment to replace the affected consoles.